Return & Refund Policy

Last Updated: September 5, 2026

At The Healthy Pantry, we take pride in providing fresh, delicious, and high-quality peanut butter made with care. Since our products are food items, we follow a simple and safety-focused return and refund policy.

1. Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges after an order has been delivered, unless the product arrives damaged, defective, incorrectly delivered, or has an issue that occurred before or during delivery.

For food safety and hygiene reasons, opened or used peanut butter products cannot be returned or resold.

2. Damaged, Defective or Incorrect Orders

If your order arrives:

• Damaged during shipping

• Leaking or improperly sealed

• With the wrong flavor or product

• Missing an item

• In an unacceptable condition

please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the product and packaging

• A short description of the issue

Our team will review your request and determine the appropriate resolution.

3. Refunds & Replacements

If your claim is approved, The Healthy Pantry may offer either:

Replacement

We may send a replacement for the affected product at no additional cost.

Refund

If a replacement is not possible or appropriate, we may issue a refund for the affected product.

For orders paid through Cash on Delivery (COD), we will contact you to arrange an appropriate refund method if your refund request is approved.

Refund processing times may vary depending on the payment method used for the refund.

4. Change or Cancellation of Orders

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to cancel or modify it.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address or contact information provided by the customer, additional delivery charges may apply if the order needs to be shipped again.

If the parcel is returned to us because of an incorrect address, refusal to accept the parcel, or repeated delivery failure, please contact us to discuss the available options.

6. Damaged Products After Delivery

The Healthy Pantry is not responsible for damage caused after successful delivery due to improper handling, storage, or use of the product.

For the best quality and freshness, please follow the storage instructions provided on the product packaging.

7. Refund Eligibility

Refunds or replacements are considered only when:

• The issue is reported within 48 hours of delivery.

• The product qualifies under this Return & Refund Policy.

• Sufficient photos or other evidence are provided when requested.

We reserve the right to decline a refund or replacement request if the reported issue does not meet the conditions of this policy.

8. Order Refusal

Because we offer Cash on Delivery, customers are expected to accept their confirmed orders upon delivery.

Please do not refuse a COD parcel simply because you have changed your mind. If you wish to cancel an order, please contact us before it is dispatched.

Repeated refused or unaccepted COD orders may result in restrictions on future COD orders.

9. Contact Us

Have an issue with your order? We're here to help.

The Healthy Pantry
📧 Email: thehealthypantryofficial@gmail.com
💳 Payment Method: Cash on Delivery (COD)

When contacting us, please include your order number so we can assist you as quickly as possible.

Our Promise

At The Healthy Pantry, we want every jar to reach you fresh, delicious, and in perfect condition.

If something goes wrong with your order, let us know — we'll do our best to make it right. 🤎